Somchiz Return & Refund Policy
Last Updated: November 2025
Website: www.somchiz.com
1. Overview
At Somchiz, we take pride in delivering high-quality prams and accessories designed to make parenting easier, safer, and more enjoyable. Your satisfaction is important to us, and we aim to ensure every purchase meets your expectations.
If you are not completely satisfied with your purchase, we are here to help. This policy outlines how returns, exchanges, and refunds are handled.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused, unassembled, and in the original packaging.
- The return request must be made within 7 days of receiving your order.
- Proof of purchase (receipt or order confirmation email) must be provided.
Please note:
- Items that have been used, damaged, or altered after delivery are not eligible for return.
- For hygiene reasons, certain accessories (e.g., baby carriers, bedding, or feeding items) are non-returnable once opened, unless defective.
3. Non-Returnable Items
The following items cannot be returned or exchanged unless defective:
- Clearance or sale items
- Gift cards
- Personalized or customized products
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected] with photos of the product and packaging.
We will assess the issue and arrange for a replacement or refund at no extra cost to you.
5. Return Process
- Contact our support team at [email protected] or call +234 806 344 8676 to initiate a return.
- Our team will guide you through the return steps and provide a Return Authorization Number (RAN).
- Ship the product to our return address:
Somchiz, 21 Ewaleifoh Street, Uromi, Edo State, Nigeria. - Once we receive and inspect the item, we will notify you about the status of your refund or exchange.
6. Refunds
- Approved refunds will be processed within 7–10 business days after inspection.
- Refunds will be issued to your original method of payment.
- Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
7. Exchanges
We only replace items if they are defective or damaged. If you wish to exchange a product for a different model or color, please contact our team for assistance.
8. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the product was defective or sent in error.
- We recommend using a trackable shipping service to ensure safe return delivery.
9. Need Help?
Our team is always happy to assist.
📞 Phone: +234 806 344 8676
📧 Email: [email protected]
🏠 Address: 21 Ewaleifoh Street, Uromi, Edo State, Nigeria
Thank you for choosing Somchiz — where quality, care, and comfort come first.